Attendance Tracker

Use the Attendance Tracker to record who came to each service, count visitors, and see how attendance changes over time.

Where: In the menu, click Attendance Tracker. The screen has three tabs: Attendance, Insights and Per Member.

Who can use this: Your role needs Edit access to Attendance Tracker in Role Management. Without it, Project Go Hub sends you back to the Dashboard. The built-in Members role cannot open this screen.

The Attendance Tracker on the Attendance tab, with a list of services, attendance counts, and the Add Attendance button.
The Attendance tab, with sample data.

Record attendance by member

  1. Open the Attendance tab.
  2. Click Add Attendance.
  3. Stay on the Members tab.
  4. Under Service, click the service.
  5. Under Date:, click Pick a date and choose the day.
  6. In the Members list, under Attended?, click the check mark for each member who came.
  7. Under Visitors, click Select visitors... and check each visitor who came.
  8. Click Save Attendance.

Note: Every member starts as absent. You only need to mark the people who came.

  • To find a member, type in Search member name....
  • To show one group only, click Member Group next to Filter by:. This filter shows only if your role can see Member Groups. Choose Users without groups to see members who are in no group.
  • To give a reason for an absence, click the reason drop-down in that member's row and choose a reason.
  • Total attendance count: is optional. Use it only when more people came than the members and visitors you marked.

Add a visitor who is not in the list

  1. Under Visitors, click Select visitors....
  2. Click Add New Visitor.
  3. Type the First Name * and Last Name *. You can also add Email, Phone Number and Address.
  4. Click Create Visitor.
  5. Click Select visitors... again and check the new visitor.

Add an absence reason

  1. In the row of an absent member, click the reason drop-down.
  2. Click Add reason.
  3. Type the Reason Name.
  4. Click Add new reason.

Record only a total

Use this when you counted the room but did not mark each member.

  1. On the Attendance tab, click Add Attendance.
  2. Click the Overall tab.
  3. Under Service, click the service.
  4. Under Date:, click Pick a date and choose the day.
  5. Type the total number of people in the attendance box.
  6. Click Add Attendance.

Change or delete a record

  1. On the Attendance tab, find the record. The list shows Service Name, Date, Attendance Count and Visitor Count.
  2. To change it, click the pencil icon, make your changes, and click Save Attendance. For a total-only record, click Submit.
  3. To delete it, click the trash icon, then click Yes, delete.

Note: You cannot undo a delete.

Export attendance

  1. On the Attendance tab, click Export Attendance Data.
  2. To limit the dates, choose a From date and a To date. The date range is optional.
  3. Under Download format:, choose .csv file, .xls file or .pdf file.
  4. Click Download.

See attendance trends

  1. Click the Insights tab.
  2. To narrow the charts, click Range or Service next to Filter by. Range offers Current Month and Previous Month.
  • The cards at the top show the average for each service this month, with the change Compared to previous month.
  • Attendance Information is a line chart with one line for each service.
  • Monthly Attendance Stats is a bar chart. It always shows the last 12 months, whatever range you pick.
  • Total Attendance Stats is a pie chart for the range and services you picked.

Check or fix one member's attendance

  1. Click the Per Member tab.
  2. Find the member. Type in Search Member Name, or click Member Group next to Filter by.
  3. Look at Last 10 Attendances. Green means present. Red means absent. Gray means there is no record for that member at that service.
  4. To change a past record, click the pencil icon in the row.
  5. Under Attended?, click the check mark or the X for the service you want to change.

Each change on this screen saves right away. There is no save button.

If something goes wrong

  • Service is required: click a service before you save.
  • Service date cannot be in the future: pick today or an earlier date.
  • Invalid Attendance Count: the number in Total attendance count: is lower than the members and visitors you marked. Raise the number or clear the box.

On a phone

Click More in the bottom bar, then click Attendance Tracker. The steps are the same.